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At The Waterproof Case Company we get to interact with our customers
and help them develop new and exciting applications for our case. However
most of our customers who actually contact us enjoy the fact that we:
reply quick, will always make it right and don't take any question lightly.
So feel free to shoot us an e-mail or give us a call, we're always ready
and willing to help.
Your satisfaction is 100% guaranteed!!
“You can order from us with complete confidence. We stand behind
every item we sell. If you’re not happy for any reason at any time,
we will promptly refund your money for merchandise returned, or exchange,
whichever YOU prefer. Top quality protective products at the lowest prices
anywhere…”
The Waterproof Case Company
Shipping
F.O.B. San Diego, California unless otherwise indicated. Customer chooses
service level (Ground, 2nd Day Air, Next Day Air) and choice of carrier
(USPS, UPS, Federal Express, Truck Line). Shipments can also be sent freight
collect or billed to your carrier account.
When placing orders through our online shopping cart, we use your shipping
address (zip code) and access www.USPS.com and www.UPS.com to retrieve
actual shipping cost and reveal this information to you before we require
you to provide payment information. We are currently unable to offer FedEx
shipping because of recently made changes to the FedEx online system.
We are working at offering FedEx again soon. If you prefer to use FedEx
for shipment of your order, please contact us by email and we can still
process it off line. Click here to see a Time in Transit map for UPS
We reserve the right to charge the correct price for products and shipping
Shipping
We will do our best to ship the same day when we receive your online order
by 12 PM Pacific time with any service level you choose. If it is imperative
that you receive your order by a certain date, please let us know ASAP.
This way, if we foresee any delays while processing your order we can
let you know by email right away.
With your order we will include a stamped copy of your order, a price
sheet and one or two product flyers. These are for you to keep and do
not need to be returned when returning or exchanging a product.
Gifts
If your order is a gift to someone else and you do not want us to include
an invoice that shows what you paid, please use the comments section of
our order form to let us know and we can email you the transaction confirmation
or send it to you via First class mail. We can also add a note indicating
that it is a gift from you. Just let us know, we are very flexible and
can accomodate most any request you may have.
International Shipping
We currently offer US Postal Service (USPS) and UPS for international
online orders. Please note that UPS and FedEx charge brokerage fees at
the time of delivery. Insurance is added for the value of the merchandise.
When Comparing prices, be sure to include the cost of shipping and handling
in your total cost comparison You won't find inflated product weights,
tacked on handling charges, or other surprise costs at our check out or
your CC statement. We encourage you to also compare our stated shipping
weights with those at other sites. You will pay less overall when you
shop at Fuerte Cases.
Your satisfaction is 100% guaranteed!!
Returns
We strive to offer the best possible service. In the unfortunate
event that you have to return merchandise to us, please help us
expedite your request by following these simple instructions:
It Is Not Necessary To Call for Permission To Return Merchandise if you
are returning merchandise which is in original condition. Please use the
return form included with your order.
1. When we receive the return, we will determine the action to take from
the information given on this form and the terms and conditions found
on our web site.
2. Include a copy of your invoice.
3. Please include a brief explanation of the problem.
4. If you wish to exchange merchandise and the amount of the
exchange exceeds the amount of the return, please include a check,
money order or credit card info with the expiration and CVV.
5. We will reimburse reasonable ground shipping costs when the problem
was our fault. We will not reimburse packaging, handling, pick-up or
air shipping costs. Use UPS ground whenever possible as it automatically
covers $100.00 in insurance.
Ship Returns to:
FUERTE CASES
Attn: Customer Service
3691 Via Mercado #10
La Mesa, CA 91941
*E-mail or call us for instructions regarding merchandise damaged in
shipping. If possible, refuse delivery of anything obviously damaged in
shipping and we will handle it with the carrier. If you weren't home and
a damaged package was left, please contact us as soon as possible. Retain
any boxes that show evidence of damage until we can sort it out with the
carrier.
Cases by Seahorse, Underwater Kinetics, Otter Box and Gun Guard are covered
by the manufacturer's Lifetime Guarantee against defects in materials
and workmanship. Other manufacturers represented by us also have various
other warranties of one year or more. We will always help you get any
product replaced or refunded either by us or directly with the factory.
In either case we will stand behind any of our products. All returned
products need to be properly packaged in the original shipping containers.
Any Case may be returned for exchange or refund provided the case is unused,
in perfect condition and has the original packing materials and all accessories
are included. All returns must be shipped prepaid and we encourage you
to obtain insurance since we cannot be responsible for product that is
lost in transit. We will promptly refund your purchase
for any returns once the merchandise has arrived and we've had an opportunity
to inspect. A 10% re-stocking fee may apply for returns other than warranty
issues as we cannot be responsible for someone's inability to measure
equipment. We offer accurate dimensional information and we encourage
you to contact us if you have any doubts about a product's function, performance
or dimensions. This does not apply to product exchanges and in situations
where the problem is our fault. Products returned without the form with
your instructions will be placed in quarantine until we receive your instructions
on how to proceed.
Quotations
To request a quotation for volume pricing call us at 1-619-660-2300
or
Fax your request for quotation to 1-619-660-5200
or
E-mail us at Sales@FuerteCases.com
or
Use our R.F.Q. Form.
Please provide us with all the necessary details so that we can quickly
complete your quotation. Please be sure to include your phone number so
we may contact you with any questions.
We can usually respond with a quote within 24 hours. Let us know if you
need us to do better than that.
We only honor serious inquiries that provide all relevant contact information
with phone numbers, business name (if applicable) and address.
Custom Cases
Orders for custom manufactured cases may not be canceled once placed with
the factory. Please review your quotation carefully before placing your
order to ensure that all dimensions, colors and options are correct. All
stated outside dimensions are estimates only - differences between estimated
and actual outside dimensions are not covered under Warranty and are not
cause for return. If inside dimensions are critical, we recommend you
contact us for information on how the dimensions are established. We publish
dimensions based on our standard measuring methodology.
Credit Terms can be arranged for established companies and qualified
Government entities. We require that you send us a standard credit information
form with company or agency information and a minimum of three trade references
with whom you are currently or have recently engaged in similar terms
as requested from Fuerte Cases. Once credit is approved, Terms are net
30 days. A written Purchase Order is required stating terms and FOB point.
Please allow up to 3 days for credit approval on new accounts. Approval
can usually be established in 24 hours. Orders for custom cases, features
or panel kit cut-outs may not be possible to be canceled once placed with
the factory. Contact us right away if you anticipate any problem with
your specified custom order. We will always do whatever is possible.
U.S. Government Sales
Fuerte Cases may be ordered direct by Fast Pay contract or by IMPAC Visa
cards. Any Fuerte Cases product may be ordered by US Government Buying
Activities in one of two ways:
As a commercial sale item direct from Fuerte Cases or under GSA contract
Ordering Procedures for Commercial Purchases contact us or submit our
Request For Quotation Form. Part Numbers will be assigned to each case.
:
Please specify the following:
Quantity of each case.
Fuerte Cases Part Number.
Color of each case.
FOB as cited in quotation
Inspection and Acceptance instructions
Shipping and Marking instructions.
Special Instructions.
FUERTE CASES CAGE CODE: 3FWR3
DUNS Number: 075023478
FED ID NUMBER: 33-0965395
NAICS: 316991
SIC: 3161
Web addresses: www.FuerteCases.com & www.SeahorseCases.com & www.TheWaterproofCaseCompany.com
Email Contact: Sales@FuerteCases.com
Please Inspect merchandise at time of delivery. Customer is responsible
for inspection of product(s) for damage before acceptance from carrier.
At time of delivery, customer must note any damage on carrier's Bill of
Lading so that proper damage claim may be filed with the carrier. Should
any such damage fail to be noted, the customer has effectively accepted
the merchandise as is and shall bear responsibility for any necessary
repairs. Contact us for shipping damage incurred with UPS.
PRIVACY POLICY
Information collected at our website will only be used to complete our
mutually agreed upon transaction. We will not sell, share, or rent any
information to others in any way.
We do not collect information from our visitors other than during the
order process or from a submitted Request For Quotation.
We request information from our customers on our order form. A customer
must provide contact information (name and shipping address) and financial
information (credit card number, expiration date). This information is
used for billing purposes and to fill customer's orders only. If we have
trouble processing an order, this contact information is used to get in
touch with you.
We use outside shipping companies to ship orders, and a credit card processing
company to bill customers for goods and services. These companies do not
retain, share, store or use personally identifiable information for any
secondary purposes.
Links
This web site contains links to other sites. Fuerte Cases is not responsible
for the privacy practices of other sites. This privacy statement applies
solely to our web site.
Security
Fuerte Cases takes every precaution to protect our customer's information.
When customers submit sensitive information from our website, your information
is protected both online and off-line.
When our order form asks users to enter credit card number, that information
is encrypted and is protected with the best encryption software in the
industry - SSL (Secure Socket Layers). While on a secure page, such as
our order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just browsing. You can also confirm that
you are on a secure page from the URL address. It should show itself to
be https//... rather than http//....
If you have any questions about the security at our website, you can
send us an e-mail and we will get back to you very soon.
We charge actual shipping charges only. Never a handling fee. Keep this
in mind when comparing prices. We disclose actual shipping costs and offer
many shipping options on our shopping cart before we ask you for your
credit card information.
If you cannot find all the answers to questions you may have about waterproof
protective cases, please call us at (619) 660- 2300 or email us anytime
at sales@fuertecases.com. We are always glad to be of help.
Great Products ~ Great Prices ~ Uncommonly Good Service
Phone & Fax
Toll-Free: (866) h2o-proof or (866) 426-7766
Phone: (619) 660-2300
Fax: (619) 660-5200
Mailing Address
Fuerte Cases
3691 Via Mercado #10
La Mesa, CA 91941
U.S.A.
E-mail
AskAnything@fuertecases.com
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